A couple weeks ago Baccarat Guy took a trip to Atlantic City and was lucky enough to get one of the renovated hotel rooms at Borgata and the room renovations look good.

Borgata rooms are undergoing renovations from the top floor down so not everyone will get these rooms just yet. The upgrades will be completed on all floors by the summer, here’s a look at what you’re in for.

First, let’s look at the room when you walk in. While the room looks very simple, it seems clean and well organized as a room today should look.

Borgata Full Room

Here is the foyer. Dig the wood entry? While, it’s not ugly I’m not sure I do.

Borgata Foyer

Stepping back into the room, take a look at most of the room from the bed.

Borgata Renovated Room

The pic above may be the best look at the room. I like what I see. There is a very clean feel to the room and nothing that should offend anyone (which is smart). The bedding is nice and clean as well.

Borgata Renovated Bed

The nightstand seems fine, but the lack of outlets bother me. I hope there’s an outlet hidden behind.

Borgata Night Stand

Unfortunately there are no pictures of the bathroom, but I’m imagining they follow with a dark marble theme and rich feel.

While pictures of the renovated Borgata hotel room don’t show anything that will stop traffic, they look nice, clean and unoffensive.

Thanks to Baccarat Guy for the pics!

It was a crazy week with CES in las Vegas. While I didn’t go to the convention this year I met some old friends and new friends during the week. While navigating the traffic into the Venetian I remembered my trick to avoiding CES traffic. Of course I remembered too late, but it reminded me to pass it on to others. We’ll see if I remember to blog it next year.

Next big thing in Vegas (for me)…the Super Bowl. Can’t wait to experience the game on the strip. Now I just have to find a place to watch it. Preferably somewhere with beer, food and a chair. I’ll look into that this week. In the meantime, let’s look back at the week that included the busiest day on the site since I changed the URL to AC2LV. (Thanks!)

AC2LV

• JMPicks – Playoff Edition
• Some Thoughts on Downtown
• What Are People Spending Money On In Las Vegas?
• Burlesque Coming To Revel?
• Boardwalk Empire Season 1 Out on DVD Today
• Three Underrated Things in Vegas
• Sneak Peek: Hotel Rooms at Revel
• Revel To Open Two Months Early?
• Borgata Opens New $1 Million Poker & High Limits Room

Vegas Chatter

• Caesars Entertainment Is Rewarding Us For Being Social Again 
• Wine From Vegas? Kinda
• This One Time, In Searchlight…
• The One Where We Headed To Harrah’s… In Laughlin
• Morels French Steakhouse: Go For The Steak, Love the Charcuterie

After months of construction Borgata just opened it’s new $1 million poker room which also includes a new high limits room called “The Boardroom“. Wooo…never thought I’d read the word “room” that much in one sentence. This is the first major upgrade to an Atlantic City poker room I’ve heard of in some time.

The remodel, which began earlier this last year, spotlights Borgata’s dedication to staying fresh, as evident in the addition of 23 new flat-screen televisions along with brand new contemporary carpeting throughout the entire 21,500 square foot poker room.

Borgata’s high-stakes players will be offered an unrivaled poker experience with the opening of its new high-limit, two-table lounge – The Boardroom – a place where high-stakes resolutions are constantly in action, where every movement is examined and every decision is studied in an effort to gain the upper hand. Offering an extensive variety of games at a minimum buy-in of $10,000; The Boardroom combines dark woods with plush seating, 45 personalized poker lockers, and four 60-inch LED flat-screen TVs, all of which evoke a feeling of prestige in an exclusive surrounding for players to hone their craft under the most thrilling of circumstances.

This is a smart upgrade for Borgata as their poker room is easily the most popular in Atlantic City. (Trump Taj Mahal is probably the second most popular.) This is a great effort to ensure their poker players and high rollers stay customers when Revel opens later this year. I’m curious to see what efforts are made for the medium to low rollers.

While this is a smart upgrade, I still hear people complaining about the old rooms at Borgata. At least some of the upgrades must be complete before Revel opens. They may want to expedite room upgrades to be ready by March 15.

Here’s the latest edition of Seven Stars Insider.  This is an easy read and an excellent resource for Caesars Total Rewards players.  Head over to Seven Stars Insider to sign up for the newsletter.  This is a nice, quick holiday edition. Enjoy!

Las Vegas

Holiday Shopping ‘Bait and Switch’
For four days earlier this month, players at Caesars and MGM’s West Coast casinos could take advantage of both casinos’ holiday gift giveaways in Las Vegas.  (Real multi-taskers also could have run in the Las Vegas Marathon, attended the National Finals Rodeo and participated in a Michael Jackson Fan Fest to coincide with the opening December 3 of Cirque du Soleil’s new Michael Jackson show at Mandalay Bay.)  MGM’s Holiday Gift Shoppe ran December 2-11 and Caesars Great Gift Wrap Up ran December 1-5.  MGM – at least at Mandalay Bay, pulled a bit of “bait and switch”.  Those who booked after October 27 and had room offers that included free play, comped food and beverage, and other benefits were forced to make a choice: Remain booked under their offer and forfeit their Gift points, or keep the Gift points and forfeit their free play and other comps.  Of course, no one told them that until they went to have their free play uploaded to their player’s cards.  Seems a little – OK, a lot! – unfair.

Atlantic City

Closed For Business
If you’re planning to go to Atlantic City this month, be aware that there are more closings than a bad season on Broadway.  Schedules could change, so check first, but, based on signage, as well as information from casino hosts and hotel operators, here are the venues that are currently closed and/or are reopening, closing and opening again:

Bally’s Diamond Lounge – Reopens December 16; closes again December 19-23, and reopens December 24
Caesars Diamond Lounge – Reopens December 16
Café Roma (Caesars) – Reopens December 24
Goldtooth Gertie’s (Bally’s) – Reopens in January
Harrah’s Diamond Lounge – Reopens December 17; closes again December 19-23, and reopens December 24
Harrah’s Seven Stars Lounge – Reopens December 24
Mardi Gras Buffet (Showboat) – Reopens December 23
Showboat Diamond Lounge – Reopens December 25
Virginia City Buffet (Bally’s) – Reopens December 23

More Closings
Over at the Borgata, Roma is closed until December 27, the Amphora Lounge is closed until December 23 and Fornelletto is closed until December 27.

No More Comps
Evo at Trump Plaza no longer accepts Trump comps, nor can you charge dining checks to your room.

Triple Slot Dollars
On Thursdays through December 29, Seven Stars and Diamond cardholders can earn triple slot dollars at any of the four Caesars casinos in Atlantic City.  (Borgata is running the same promotion, but it’s open to any level cardholder.)

SpaTacular
Sundays to Thursdays through December 23 the spas at Caesars four properties in Atlantic City are offering specials, some of which are about 50 percent off regular pricing.  The specials are good at Vive Day Spa & Salon at Showboat, Red Door at Harrah’s, Qua Baths & Spa at Caesars, The Spa at Bally’s, and Belezza Salons at Caesars and Bally’s.

Bally’s

Same Day Slot Play
Players can earn same day slot play at Bally’s in December and January.  Once you’ve qualified, be sure to download the free play into your Total Touch “bank”.  If you don’t play or bank this money by the end of the “day” (5:59 a.m.), you’ll lose it.  Watch for the flashing message on your Total Touch screen.  [Golden Nugget is running a similar promotion this month, but you actually get real cash back at triple your earning rate (at Golden Nugget this varies based on your tier level). . .and you don’t have to download it the same day.]

Big Bang Theory
Sundays at 3 p.m. you could be one of up to 2,011 players receiving $11 in slot play.  (In January those numbers increase to 2,012 and $12, respectively.

Buffet Offers To Be Honored At Caesars
Since the Virginia City Buffet is closed until December 23, any offers you have will be honored at Caesars La Piazza Buffet.

Caesars

Free Parking At Pier Shops (check the fine print!)
Both Caesars and The Pier Shops at Caesars are running ads touting “Free Weekday Parking” and “Free Holiday Parking”; however, there is a minimum $100 purchase requirement, and it’s limited to Mondays through Fridays.  Also, “[M]anagement reserves the right to change or cancel this promotion at any time.”

Pier Restaurants, Morton’s Accepting Comps 1:1
Just a reminder:  Through December 24, Buddakan, The Continental, Souzai, Phillips Seafood Express and Phillips Seafood are joining Morton’s The Steakhouse by accepting comps on a 1:1 basis.  This might be a great time to check out the new menu items both at Buddakan and The Continental.

Harrah’s Chester (Pennsylvania)

Another Closing
Temptations Buffet is closed starting December 17 and will reopen December 26.  If you have offers for a free buffet or two during this period, you’ll receive a credit toward your meal at other open outlets.  Check first to be sure it will be honored.

More Is Less
I’ve not seen it at any other Caesars restaurant, but what a great marketing idea – “discounted pricing” at The Cove.  For Diamond and Seven Stars cardholders most appetizers, entrées and desserts average $2 less than to others.  Why not promote this?  I just happened to notice it while I was perusing the menu waiting for a friend near the elevators.  Caesars has most everyone’s e-mail addresses.  How about a blast to encourage more diners to take advantage of this?

Beat The Freeze
Because of the unseasonably warm temperatures it hasn’t started yet, but through January 15 Harrah’s Chester will be giving away up to $40 in free slot play when the temperature drops below 28 degrees.  The TV commercials tell you to check the Chester Web site for details on the promotion, but it really doesn’t tell you much.  Your best bet – no pun intended – is to visit the Total Rewards desk to find out exactly how the promotion works.  However, I spoke with someone the other night, and am more confused than ever.  Hopefully, Harrah’s will put something in writing to explain what’s going on.

Friday ‘Lotto’
At 8 p.m. every Friday in December, check to see if the last four digits of your Total Rewards card match the numbers randomly selected by the casino.  If they do, you win the progressive jackpot.  If your numbers don’t match exactly, but you have all four, you win a share of $1,000 in free play.  Should no one win the progressive, the prize increases by $5,000 and there’s another drawing the following Friday.  If there is no winner during the month of December, the promotion will continue into January, but on Tuesdays.

General

Call Before You Leave
Considering the number of closings in Atlantic City this month, check first with your local casino to be sure the lounge, restaurant or other venue you plan to visit is open.  It may be closed or open on a more limited schedule than usual.

Happy Holidays!

Darryl D. McEwen, Publisher
Seven Stars Insider

Photo: Pulse of Las Vegas Blog

Here’s the latest edition of Seven Stars Insider.  This is an easy read and an excellent resource for Caesars Total Rewards players.  Head over to Seven Stars Insider to sign up for the newsletter.  There is a lot of information in this edition and I will pull out some nuggets to look at closer later next week. In fact, I’ve already pulled one major nugget. Can you find it?. Read on for all the goods.

Seven Stars Insider – December 2011

NOTE: While this newsletter was originally designed exclusively for Seven Stars cardholders, there is useful information for anyone who has a Total Rewards® player’s card and/or plays/stays at a Caesars property.  Please feel free to pass this on to your friends.  Back issues of the Seven Stars Insider newsletter are available online at www.sevenstarsinsider.com.

Harrah’s Joliet (Illinois)

Updates and Renovations
Thanks to a reader who plays at Harrah’s Joliet, here are some updates:
The existing Diamond Lounge has closed, but a temporary location has been set-up.  Mosaic will soon close to become the site of the new lounge.
The buffet and Stage 151 also have closed, and with the addition of the former Diamond Lounge, this area will become a new Paula Deen buffet and restaurant.  Target date for opening is March 2012.
Utilizing space formerly occupied by high-limit slots, a poker room was added earlier this year, and in October a new high-limit slots room opened in space on the main casino floor.
The former general manager of the Chicago Chop House has joined Harrah’s Joliet as food and beverage manager.

Baltimore,  Maryland

Decision Expected Next Month
Caesars Entertainment Corp. last month applied for the license to run a casino proposed for Baltimore.  Caesars submitted a bid for a 3,750-machine casino on Russell Street. The location drew another bidder, Baltimore City Casino LLC, but the company did not submit the required $22.5 million initial license fee and is likely to be disqualified, State Slots Commission Chairman Donald C. Fry said.

Las Vegas

Making the Great Gift Wrap Up Even Greater
It’s time again for “phase 2” of the annual Las Vegas Great Gift Wrap Up, December 1 – 5 at Caesars Palace.  The most frequent question I get is, “Do I have to be staying at a Caesars property to participate?”  The answer is, “no”.  If you’ve earned the points, all you have to do is be there physically to cash them in.  However, a little homework is in order before you get to Vegas.  First, check your point balance at www.greatgiftwrapup.com .  Then, decide if you want to use your points for free play ($100 for 30,000 points), gift cards or specific products.  In some cases, it may be more convenient to “purchase” gift cards, and buy the products locally or online (taking advantage of sales and other discounts), rather than waiting for the items to be delivered.  (Don’t forget to factor in state and local taxes, and delivery charges.)  Whatever you do, take the time to compare items with their retail prices (check out the manufacturer’s Web site or go to a price comparison site like www.pricegrabber.com ).  Then, divide the number of required points by the purchase price to see which offer the best values.  For example, a $100 gift card “costs” 35,000 points, or 350 points per dollar.  A 12-cup Cuisinart food processor retails (on the Cuisinart Web site) for $249 and requires 62,700 points or 252 points per dollar; however, by doing a little online pricing, I found it as low as $151.95 (or 413 points per dollar).  Also, as with everything, “prices” have gone up.  That $10 Shell card you got last year for 3,100 points is this year 3,500.

Flamingo

Carlos’n Charlie’s
The newest outpost of this Mexican cantina opens this month.  Founded in Acapulco in 1970, the restaurant chain has seven restaurants in Mexico and two others in the United States (Austin, Tex., and West Palm Beach, Fla.).

Atlantic City

Caesars Giveth and Taketh Away
Next time you gloat over the fact that you didn’t pay that $13 in “fees” on your comp room at Bally’s, Caesars, Harrah’s or Showboat, know that your comp dollar account has been depleted by said $13 per night.  I always assumed the $13 was “forgiven” – much like the taxes on comped food and beverage in casino restaurants; however, after a recent two-night stay at Harrah’s I noticed my comp dollars had been reduced, even though I had no food and beverage or other charges.  When I requested a “transaction” report – which you only can see briefly while standing at the Total Rewards desk, but not keep to study – the manager, Linda, pointed out several $5 and $3 charges against my account (adding up to $13 per night).  Considering that every other casino in town only charges guests the required $5 in fees (see below), Caesars takes an additional $8 and then charges it against your comps.  To me, it’s like a “resort fee” that many Las Vegas casinos charge.  Ironically, the fact that Caesars properties in Las Vegas don’t charge a resort fee is a major theme of its advertising campaign out there.  As I’ve written before, I’m surprised that the Borgata, Trump, Golden Nugget, Resorts and others in Atlantic City don’t use this $8 per night fee as an element of their promotional campaigns – especially since, if you try to book a room in Atlantic City using the My TR app on your iPhone, the rate even states, “No Resort Fees!”

According to Publication ANJ-17 from the New Jersey Division of Taxation, casino hotels are required to collect a $2 per night “tourism promotion fee” which they remit back to the state.  In addition, the state imposes a $3 per night fee on complimentary rooms in casino hotels.  At Bally’s/Wild Wild West/Claridge, Caesars, Harrah’s and Showboat, though, the nightly fees total $13 – the highest in Atlantic City.

Other than the Tropicana – which charges $10 per night, all other Atlantic City casino hotels charge guests just the $5 per night required by law.  Trump Plaza waives the fee for its Signature cardholders (and doesn’t charge their comp accounts), but not Taj Mahal.  And, unless your play is at a certain level, Caesars won’t allow just anyone to pay those fees with their comp dollars. 

 So, why the difference in fees charged at Caesars properties?  When I inquired last year, [then Harrah’s Entertainment] spokesperson Ed Tagliaferri responded, “The other $8 are specific Harrah’s Entertainment fees and are charged to cover the cost of doing business and transacting.”  Maybe Caesars should check with the other casinos in town to see what efficiencies they’ve put into place to avoid having to charge their customers this extra $8.

Copycat Promotions
With Borgata giving three times comp dollars every Thursday in December, and the Golden Nugget giving same-day triple cashback – real cash! – look for the Caesars casinos to offer similar promotions this month.

Caesars, Union Avoid Strike
Union workers at Caesars four casinos approved a new three-year contract November 1.  The pact covers about 5,000 employees.

Pier Restaurants Accepting Comps 1:1
Through December 24, Buddakan, The Continental, Souzai, Phillips Seafood Express and Phillips Seafood are joining Morton’s The Steakhouse by accepting comps on a 1:1 basis.

Cut That Out!
Resorts is having a little fun at the expense of Caesars and its Express Play Coupons.  A billboard on the way into town asks, “Tired of clipping coupons?” – a direct hit at the four Caesars properties in town  that don’t upload free play to player’s cards, but require coupons you get in the mail and bring from home, or exchange from vouchers dispensed at the casinos’ kiosks.  For a company so highly computerized it just doesn’t make sense that Caesars puts players through all the machinations of this outdated system – plus it has to be expensive to print all those special bar codes, perforate them, and drop them in the mail.  And, if you mistakenly leave your coupons at home, as they say in New Jersey, “Forgetaboutit!”

Bally’s

Fired Up
An Atlantic City man was charged with arson after he allegedly set two small fires inside Bally’s two days before Thanksgiving.  Fire crews responded about 7:15 p.m. to a small fire in a second floor mop closet at the hotel. That fire was put out prior to their arrival, but crews were directed to a second fire on an upper level of the building.  The casino’s surveillance department spotted the suspect on camera and security found the man inside the bus waiting area.

Legends Holiday Show
Atlantic City just can’t seem to get enough of Legends In Concert.  After returning to Harrah’s Resort following a successful summer engagement, the show is back to its original location, Bally’s Palace Theater, through January 1.

Caesars

A Very Special Diamond ‘Club’
Congratulations to Caesars for joining the Borgata’s Water Club in earning AAA’s Four Diamond rating.  It’s the first Four Diamond rating in the history of Atlantic City for a center Boardwalk casino resort, according to Caesars.  Less than four percent of AAA-approved facilities in the United States, Canada, Mexico and the Caribbean received this rating.

A Little Discretion, Please
We all know that “high rollers” get special treatment, but the Caesars employee picking up Pier Shopping Vouchers for customers at last month’s event in the Mars Room could have been a little more discrete.  While there were only a few of us in line, everyone noticed the transactions going on between her and one of the event staffers, and wondered who was getting the special treatment.  It’s all well and good to treat your best customers with a little extra service, but, next time, don’t do it in front of others who play by the rules.

Make More Tables For Room
I was lucky enough to snare the last table in the Seven Stars Lounge shortly after it opened on “Black Friday”.  Perhaps if someone from Caesars management team had sat there he/she could have heard all the dissatisfaction with the lack of tables in the lounge.  Most who arrived after I did headed to the bar until it filled up, but, in some cases, age or disability prevented them from hopping up on a bar stool.  One trio stood transfixed, staring into the room for about five minutes, as if some magical spell was going to create more tables and chairs.  Another couple kept watching my guests and me, waiting for us to finish lunch so they could grab our table as soon as we stood up.  When is someone going to admit he/she made a mistake, and add more tables?  Just get rid of those oversized sofas and put in some small tables for two or four.  You’ll make a lot of people very happy.

Boardwalk Brrrr Garden
Colder weather has forced the Boardwalk Beer Garden to close for the season.  It will reopen in May.

21 To Open
As one venue closes, another opens.  On New Year’s Eve, look for the debut of 21 Bar @ Dusk.  The new bar will offer something for everyone, according to go Dusk Management Group, which also operates Disk and the aforementioned Boardwalk Beer Garden.

Harrah’s Resort

From Eye Candy To Eyesore
The colorful leaves of fall, as well as the snowflakes and holiday decorations of winter seem to have taken a backseat to gaudy advertisements for Harrah’s restaurants, The Pool, celebrity entertainers and special events.  I’m talking about the “light show” on the exterior of the Waterfront Tower.  What used to be a visually striking addition to the skyline has deteriorated into nothing but an ugly high-tech billboard.  The worst is when there is a “photo” of someone.  The quality is terrible, and many times, it’s difficult to figure out who’s being illustrated.

Crumb-y Waterfront Buffet
I don’t think anyone would mind waiting a few extra minutes to be seated at a clean table – not just the tabletop, but also the area beneath the table.  I ate twice at the Waterfront Buffet last month and, both times, as I pulled out my chair, I couldn’t help but notice that the carpeting underneath my table was littered with soiled paper napkins, empty sugar packets, and bread crumbs and other partially eaten food that the previous diners had dropped.  Considering that, in my opinion, as well as several others who’ve written, the quality of the food there has deteriorated since it first opened, this is not a good way to start off a meal.

Feeding Frenzy
It can’t be easy feeding 1,000 people all at once – but it’s done all the time.  I’ve had wonderful meals at large banquets from the Waldorf in New York to the Holiday Inn in Toledo.  So why can’t Harrah’s get it right?  After at least three years of avoiding these group dinners, I attended a 60th birthday celebration for Dominic Tedeschi (more on that later), but walked out shortly after the entrée was served.  Seated at a crowded table of 12 (that more comfortably would have seated 10), I could forgive the underdressed salad (and the fact that our server was so busy delivering cocktails I couldn’t get his attention to bring more dressing), but I wish I could have filmed the looks on everyone’s faces at my table when our server delivered the main course.  First, people stared, trying to figure out what it was.  Then, like little kids, they pushed around the food on their plates, hoping, I guess, that it would magically turn appetizing.  The dinner plate (a mass of dark brown, purple and green – brightened only by two perfectly cooked bright pink shrimp sprinkled with lump crabmeat) was the most unappetizing presentation I’ve ever seen.  The steamed cauliflower was tasteless and appeared to have no seasoning, the filet had been cooked to within an inch of its life, and was covered with a tasteless brown mushroom sauce, and the fingerling potatoes were OK, but they just added another “brown element” to an already depressing looking plate.  Hopefully, the dessert was better.  Don’t the banquet chefs at Harrah’s know there’s a Viking Cooking School downstairs?  Maybe they should sign up for some lessons, or ask the chefs over at Bally’s for some pointers.
But, back to Dominic.  I’m sure he’s a nice guy, but no one at my table even knew who he was.  They freely admitted they were there for the free food and drinks, and a chance to win some cash.  Earlier in the week I tried to cancel once I received the written invitation and realized it was a dinner for someone I didn’t know, but my host insisted I would have a good time.  “Open bar, gourmet dinner, cash prizes!  What’s not to like?” she said, pleading with me to attend.  Turns out she resigned the day before the dinner, so I didn’t feel so guilty walking out.  (Maybe she knew in advance how bad the food would be.)  It’s a shame, too, because the room looked lovely; there were beautiful overlays on the tables, matching chair covers, exquisite floral arrangements, and even a decent musical group that – for once – wasn’t too loud.  Maybe things will improve before Dominic’s 65th.

Super Fresh
If you liked your meal at Luke Palladino a couple months ago, don’t look to reorder some of your favorites.  Because Palladino uses only the freshest seasonal ingredients, the appetizers and entrées I enjoyed in June were missing last month to make way for new ones.  Before it’s too late, try the autumn salad, the agnolotti stuffed with ricotta and foie gras, or the ravioli stuffed with ground veal.

Showboat

Knocking The Foundation [Room] Out From Under Another Benefit
Used to be if you wanted to have a drink or dinner at the Foundation Room, you had to be a member – or flash your Seven Stars card.  Now it’s open to the public.

Calendar Girls
The Borgata’s been doing it for years with its “Babes” calendar, so it’s no surprise that a Caesars property has jumped on the bandwagon with a sexy calendar of its own featuring the “Bombshells” party-pit girls from its popular Backstage.

General

Feedback On Feedback
While it’s commendable that Caesars wants feedback on many of our dining experiences, it needs to provide customers with more than a short survey.  How about a pencil or pen?  Too many times I’ve had a great meal or a great server, but no way to complete the survey at my table because I didn’t have a pen or pencil, and couldn’t track anyone down to borrow one.  Same holds true when a server brings the check.  Please bring a pen along so I can sign and leave, and you can get back to your other guests.

MGM-Caesars Merger?
My e-mail receipt from a late-October stay at Caesars Palace came from “MGM Caesars”:
Could this be a hint of what’s to come?

Personal Birthday Wishes
We all know how many customers our hosts have and how busy they are.  While he’s not employed by Caesars, I just want to recognize the fact that Alan Korman, Executive Director of National Marketing at the Golden Nugget in Atlantic City, actually took time to pick up the phone to call and wish me a Happy Birthday last month.  I know Alan reads this newsletter, so I wanted to publicly acknowledge this.  I’m certainly not a big player at GN, but I got to know Alan when the GN was the Trump Marina.  He’s always been the consummate professional, and extremely responsive whenever I’ve had the need to contact him.  Other than a generic e-mail from Total Rewards and a hand-signed card from my host at Chester (who I’ve never even met), that was the only “personal” contact I had from anyone at Caesars.  Perhaps front desk clerks also should be a little more mindful of their guests’ birthdates.  Since they’re already checking IDs, you’d think they might notice when a guest is checking in on his/her birthday.  It’s these little touches that can make the difference in customer service.

Survey: Signature Experiences
Those readers who made it to Level I were disappointed in the offerings both this year and last.  Some ideas they suggest for next year: deep sea fishing in Atlantic City, day at the Biltmore or white water rafting (Cherokee), meet and greet with performers (Las Vegas).

New Year’s Resolutions

My suggestions for Caesars Entertainment:
Keep the Diamond Lounges in Las Vegas open later than 9 p.m. – especially on Fridays and Saturdays.  (Lounges in cities much smaller – and less “24-hours” than Vegas – stay open until midnight or later.)
Vary the food offerings in the Vegas Diamond Lounges.  (The hummus and pita wedges, chicken wings and egg rolls are getting a little “tired”.  I’m not saying you have to serve a complete meal – as in Atlantic City – just offer some different options.)

Remove the televisions from Seven Stars and Diamond Lounges – or at least turn them off with the exception of the Super Bowl, World Series, Stanley Cup, and, maybe for the sports-impaired, awards shows like the CMAs or Oscars.  Alternatively, switch the channels to CNN Headline News, or something similar – this is what the airlines do.  [Many of us are tired of the “sports bar” atmosphere that pervades too many of these lounges, as well as the loud and obnoxious “arm chair coaches” who insist on shouting at the screen as though they were actually a) at the game and b) know better than professional coaches.]
“Formally” allow Seven Stars cardholders to bring three guests to the Vegas Diamond Lounges.  (Nearly every other Caesars casino allows this. . .and why shouldn’t Seven Stars cardholders get a benefit greater than every Diamond cardholder?)

Instead of forcing players to host an annual $500 “celebration dinner”, just add to all Seven Stars cardholders’ accounts the equivalent in comp dollars that can be used anytime and in any combination.
Allow all players to see their Total Rewards accounts in “real time” – just like banks and airline frequent flier programs allow them to see “deposits” and “withdrawals”, give players online access so they can verify points they earned, as well as spent, following every trip.

Adjust the value of Great Gift Wrap Up points and, similar to MGM’s Holiday Gift Shoppe points, make each earned Base Reward Credit equal one Great Gift Wrap Up point.

Let players – who wish to – make their own reservations and arrangements, whether it’s for a trip from Atlantic City to Las Vegas or their annual Seven Stars trip.  (If you have more than one host, each of them wants to get credit for scheduling these trips.  This makes it uncomfortable for players who want to maintain a good working relationship with these hosts, but find it awkward to ask one host over another when it comes to these trips.  Don’t make those of us with multiple hosts “play favorites”.  Plus, for players used to making their own travel arrangements, it’s much quicker and easier, eliminates possible errors when working through a third-party, and you get an answer immediately.  I recently booked a stay at an MGM property in Las Vegas by phone.  It took less than five minutes and I had an e-mail confirmation before I hung up.)

Give Seven Stars cardholders (and a guest) complimentary admission to Qua at Caesars in Atlantic City.  (The much larger original Qua at Caesars Palace has offered this perk since it opened.)
To those eligible, offer an alternative to the quarterly golf game at the Atlantic City Country Club.  (Not everyone plays golf, so perhaps the powers-that-be could come up with something of equal value for non-golfers.  If the idea is to get folks out to the club to check it out, how about a lunch or dinner – with transportation, so no one has to drive after a couple cocktails?)
Offer more alternatives for the annual gift – even bonus free play or comp dollars.  (For 2011-2012 the paucity of “choices”, as well as the selections themselves, were the talk of many Seven Stars cardholders.)
Reopen a Seven Stars Lounge somewhere in Las Vegas.  (If Hammond, Ind., and Cherokee, N.C., can have Seven Stars Lounges, why not Las Vegas?)
Either require participating casinos to keep their “pages” up-to-date or drop them from the My TR app.  Other than getting your up-to-the-minute tier score or comp dollars, or directions to a casino (which you can get through other means), the app is pretty useless.  You can’t even get accurate rate information.  For example, I requested a reservation at Bally’s Atlantic City for arrival January 12, 2012, departing the next day.  I got rates starting at $55 up through $155 per night.  However, going through totalrewards.com , that same room was complimentary.

What other “resolutions” would you suggest Caesars make?  Send me an e-mail (sevenstarsinsider@gmail.com) and I’ll share your thoughts – anonymously, of course.

Darryl D. McEwen, Publisher
Seven Stars Insider

Photo: Pulse of Las Vegas Blog

Sports Betting approval was voted on by New Jersey residents yesterday. Now there is one less, major, hurdle to climb. Looking at AC2LV this morning I realized a potential branding opportunity for ACH moving forward. Colony Capital will be sinking $24 million into the casino to keep it alive. Legal sports betting may actually open a niche for the casino to stand out among the other casinos in Atlantic City.

This year Resorts decided to re-brand their casino with a vintage Roarin 20′s motif. Harrah’s and Borgata are targeting young club and party goers with their clubs. Golden Nugget is going after an older, more affluent crowd. This leaves sports gambling as a niche that will be available for any casino to capitalize on. The Hilton in Las Vegas (soon to be LVH) is known for it’s sportsbook. While ACH is rebranding, they can easily make sports the cornerstone of their future.

This is pre-mature, but this market will be open for the taking and there really isn’t more of a non-descript casino in Atlantic City than ACH, which would make things very easy for a transition. With $10 billion in projected revenue there is a very lucrative reason to do this. I’m curious if this is what Colony had in mind when they decided to dump their Tunica properties for ACH.

Revel is not playing around with their nightlife offerings. Revel will be bringing in Angel Management Group to run their nightlife venues when the casino opens next year.

The firm’s CEO, Neil Moffit, recently told the NY Post that “this casino could easily be in the upper echelons of Vegas.”

Dubbed the “biggest nightlife operator” in Las vegas by the Post, Angel runs 15 nightlife properties in the desert gambling mecca, including the club PURE at Caesars Palace.

Angel Management Group is probably the first company I heard of in the nightlife world. Borgata used to be the only destination for people that want party in Atlantic City until Harrah’s Resort opened The Pool a few years ago. On the boardwalk the Tropicana is known for its clubs, probably more than gambling, and Caesars has Dusk, which I don’t think anyone cares much about.

This is a smart addition by Revel. Bringing in people with experience running some of the top clubs in Las Vegas should translate well. If the clubs are as great as the casino exterior looks then Revel should quickly become the hottest party spot in Atlantic City.

MGM Grand in Las Vegas is making a big hubaloo over their new room renovations that are expected to be open to the public as soon as November with renovation continuing into 2012. Good those rooms are old and ugly, as you can see from my pictures on Vegas Chatter.

Renovations are coming in at $160,000,000 for 3,570 rooms. A total of almost $45,000 per room. Not bad. This got me to thinking about how that total compared to Borgata in Atlantic City, who planned their renovations earlier this year. Well, not surprising Borgata is spending much less updating their rooms. Borgata will be spending a total of $50,000,000 for 2,000 room renovations. That’s $25,000 per room.

So where is the extra $20,000 going by MGM Grand? Much of it is probably the bathroom – no joke. Borgata has relatively new and pretty nice bathrooms that can easily be updated, whereas MGM Grand has old bathrooms that will need top to bottom renovations.

I never realized how awesome football season was in Vegas. The sportsbooks seem even more crazy than I remember from visiting. It’s infectious, awesome and probably too easy to get caught up in. Yes, that’s a cautionary note to myself. Lots going on all over and I’m doing my best to catch up. Let’s look back at the week.

AC2LV

• Another Reason To Like Rihanna
• Why Book A Room At Caesars Palace Octavius Tower?
• Las Vegas Webcams
• Fixing Up Vegas
• Boom: Down Goes Dunes!
• Does The Cosmo Promote Gambling? Nah.
• Linemakers Gets a Thumbs Up
• BOOM: Later Landmark
• Caesars Entertainment Customers Spending Much Less
• Summer Never Ends In Las Vegas
• BOOM: So Long Sands

Rihanna "Loud"

I’m not sure that people like Rihanna because of her music or because of the way she looks. It doesn’t matter to me and it, probably, doesn’t matter to Rihanna. However, this week I found another reason to like Rihanna. She filmed part of her new video in Atlantic City at Borgata.

Well, if you are familiar with Atlantic City and happen to be one of the more than 10 million people who have viewed RiRi’s latest video “Cheers (Drink to That)” on YouTube — or wherever you watch music videos these days — you’ll notice that most of the footage was shot at the Borgata!

That’s fun. Check the video for “Cheers (Drink to That).”

Rihanna "Loud"